PETITE CAKES -> ORDER THROUGH THIS WEBSITE | OTHER CAKES -> SUBMIT AN ORDER FORM

FAQ

1. HOW DO I PLACE AN ORDER FOR CUSTOM CAKES?

Through the order form. Once, you have submitted the order form, we will reach out to you through email within 3 working days (Monday - Friday).

 

2. ARE YOU ABLE TO RECREATE THE EXACT DESIGN AS REFERENCE?

Nope. We are not able to replicate with 100% resemblance, as custom cakes are a work of art made individually by hands. In addition, we respect the work of other bakers/artists and will not fully replicate their designs. With that, every cake is created specially for you. :)

 

3. ARE YOU ABLE TO RECREATE THE EXACT COLOUR SHADE AS REFERENCE?

We will do our best to get as close as possible. However, just like custom designs, every colour is mixed individually to achieve the desired colour. Most colours require mixing 2 or more different colours. Hence, the final shade may be subject to slight variations. Bear in mind that factors such as photo's lighting and cake temperature may also affect the colour.

 

4. DO YOU HAVE ANY READY ITEMS?

We don't. As we are home based, all our items are baked upon orders.

 

5. HOW LONG IN ADVANCE CAN I PLACE MY ORDER?

Our website and order form will be open for order on the 20th of every month. Once the slots are full, you will not be able to place in any order. Please note that we only take in order on monthly basis (i.e. when website and order form are available on 20th March, you can place the order only for the month of April).

 

6. WHY IS THE ORDER FORM UNAVAILABLE SOMETIMES?

As daily submission is limited, order form will be unavailable once we have reached the daily submission quota. The form will become available again at 12 midnight, unless slots for the month is full.

 

7. CAN I CHANGE MY DESIGN/ DELIVERY DATE/ DELIVERY ADDRESS?

Unfortunately, we do not allow changes once order is confirmed. This is to avoid possible confusion, as we are a small team managing the overall operation. We greatly appreciate your understanding.

 

8. CAN I CANCEL MY ORDER?

No cancellation is allowed once order is confirmed. Please place your order carefully.

 

9. ARE YOU ABLE TO SQUEEZE IN ANY LAST MINUTE ORDER?

Once our website and order form are closed, we are not able to take in anymore order.

 

10. ARE YOU HALAL CERTIFIED?

We are not. However, all our ingredients are, except for Rum Tiramisu (contains alcohol).

 

11. WHAT ARE THE METHODS OF PAYMENT?

Through website (for petite cakes) - Credit Cards (Visa & Master)

Through order form (for other items) - PayNow, PayLah/ Bank transfer.

 

12. CAN I DO SELF COLLECTION?

We do not offer self pick up. Strictly delivery only, at $10/ location.