TERMS AND CONDITIONS
Three Petals Cake Studio shall deliver your order to the delivery address provided by you, based on the timing allocated by us. Please refer to our DELIVERY page for further details.
Upon receiving the order, please keep your goods refrigerated, unless consumed immediately. For cakes, please thaw in room temperature 45 minutes before cutting to soften the buttercream.
In the event of unsuccessful delivery due to reasons caused by you, including but not limited to:
- No one was present or available to receive the order;
- Recipient/Customer was uncontactable despite attempts to reach the recipient/customer via phone number provided;
- Lack of appropriate or sufficient access to deliver the order successfully;
- Lack of a suitable or secure location to leave the order;
We will contact you via among others; call, message, or email, to inform the unsuccessful delivery and next steps. However, if you remain uncontactable or fail to receive the order within ten (10) minutes from the time the order arrives at your delivery address, Three Petals Cake Studio reserves the right to cancel the order without refund or remedy to you.
Wrong Order, Missing Items.
Upon receipt of your order, if you discover that there are issues with your order (i.e wrong order or missing items) please immediately contact us through email. Three Petals Cake Studio may request for photographic proof and additional information to properly investigate the issue. If we determine that the order and/or goods you received are not of satisfactory condition/quality, we will compensate you for your order or parts of your order. However, please be reminded that we are not liable for damage done during deliveries.
Cake Flavour or Cake Texture
Cake flavour and texture are subject to each individual's preference. Kindly note that we do ensure that every cake that goes out is of satisfactory quality. Keep in mind that cake's temperature and storing will also affect the quality and texture of a cake. Hence, we will not offer a refund for items that meet our quality standards in terms of flavour/texture.
Slight Design/ Colour Variations
Kindly note that we are not able to replicate a design with 100% resemblance, as custom cakes are a work of art made individually by hands. In addition, we do respect the work of other bakers/artists and will not fully replicate their designs.
Just like custom designs, every colour is mixed individually to achieve the desired colour. Most colours require mixing 2 or more different colours. Hence, the final shade may be subject to slight variations. Bear in mind that factors such as lighting and cake temperature may also affect the colour. Hence, we may or may not offer a partial refund for items with a slight design/ colour variations. Final decision will depend case by case.
Three Petals Cake Studio